Return Policy

At The Rebel Flag Co, we aim to ensure your satisfaction with every purchase. However, due to the nature of our products and the customization involved, we have specific policies regarding returns and exchanges. Please carefully review the following policy before making a purchase.

1. Eligibility for Returns

1.1 Timeframe for Returns:

We accept returns or exchanges only in limited circumstances within 30 days of purchase. We do not offer refunds or replacements when customers enter the wrong shipping address.

1.2 Condition of Items

To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized bottles) are not eligible for return.

1.3 Non-Returnable Items

The following items are non-returnable:

- Customized products (including personalized bottles)

- Gift cards

- Products marked as final sale

- Products received as part of a promotional offer

- Free gifts

2. How to Initiate a Return

2.1 Return Process

If you believe your situation qualifies for a return or exchange, please contact our customer service at therebelflagco@gmail.com with your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2.2 Return Shipping 

If your situation qualifies for a return or exchange, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

2.3 Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at  therebelflagco@gmail.com

 

3. Damaged or Incorrect Items

3.1 Reporting Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at therebelflagco@gmail.com with your order number and a photo of the damaged or incorrect product. We will work with you to resolve the issue as quickly as possible.

3.2 Replacement of Damaged or Incorrect Items

We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.

4. Order Cancellation

All of our products are printed and produced on demand for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  

 

5. Contact Information

If you have any questions about our Return, and Exchange Policy, 

please contact us at:

Contact Information: therebelflagco@gmail.com

Customer Service Hours: 9AM to 5PM MST